Spring holiday time: 2025 1.24-2.5
1.23 The transport company stops accepting packages. After the holiday ends on 2025 2.5, we will send the packages during the holiday as soon as possible.

Transportation information consultation
Usually, your order package will receive an email with the tracking number. If you don’t receive it, please don’t worry, contact us and we will reply as soon as possible. However, due to network problems, we cannot reply immediately, please understand.

Package transportation status
Usually, the tracking number you receive, if it is postal transportation, can be checked on the local postal official website or 17track

Package order questions
If you have any questions about the product you received, please leave us a message, we will reply to you as soon as possible and give you a satisfactory solution. However, due to network problems, we cannot reply immediately, please understand.

Tracking information is not updated in time
If you find that your package is not updated in time or the update is suspended, please don’t worry. This situation exists objectively, but it does not mean that the package is lost. Please contact us and we will solve it for you.

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We believe in making it as easy as possible for our customers to find the information they need regarding a repair part or an existing order.

That’s why we strongly recommend that you search and browse our FAQs section to find the answer to your question more effectively. This way, you can get the answers you need right away, rather than sending an email and waiting for a reply. Because our business is growing so fast, we receive many emails, so we want to do whatever we can to facilitate our customers’ questions before and after ordering.

Shipping FAQs
How soon is my order shipped after I place my order?

We usually send the package within 24 hours. Please allow 24 – 48 hours for your tracking information to be updated. You can read our complete terms and conditions plus our privacy policy. If there are holidays or force majeure, the delivery will be postponed.

Will I get tracking details when my order ships?

Yes, you will be emailed tracking details once your item has been shipped to the email address you provided when you placed your order. In rare cases, if an order shipment email with your tracking number does not arrive in your email box, first make sure to check your Spam folder, to make sure it didn’t go there instead. If you are still unable to find your tracking email, please wait up to 12 hours. If you still haven’t received the tracking number by that time, you may contact egamephone and we’ll straighten it out right away. When contacting us, please make sure to include your order number These details will allow us to help you more quickly.

Do you ship internationally?

Yes we ship orders to many countries around the world including, Canada, Europe, Asia, South America and Australia.

Can my order be sent to my PO Box?

Yes, we ship to PO boxes all the time. Just make sure to include the PO box in your shipping information, which may or may not be the same as your billing address. Also, if there is a four or more digit extension for the zip code, please include that as well; most times it actually speeds up shipping.

Do you ship to a APO/FPO address?

Yes, we ship orders every day to military personnel posted in various locations around the world. If you’re ordering from a APO or FPO address, please make sure to include the complete address and your (or the recipient’s) full name and any other identifying information to make sure the order gets to its destination fast and unimpeded.

What if I provided an incorrect shipping address?

Please make sure to provide the correct shipping address for your order, or if you are sending it to someone else, please make sure you get that person’s correct and full shipping address. If an item gets returned to us due to an incorrect shipping address, it is possible that extra shipping charges may apply in order for us to resend the package and if the issue was not a mistake on our part. You also want to check your tracking email to double-check for yourself that the shipping address is correct and up to date.

Payment FAQs
This section offers answers to common questions asked by customers regarding payments. We encourage our customers to review FAQs before contacting egamephone so that we can provide the fastest and most efficient 100% customer satisfaction, because customers are our business.

Can I pay with a credit card?

Yes. We accept Visa, MasterCard, American Express . You will be able to choose which you which to use just like you would on any other online store. For customers worldwide who prefer to use PayPal, we have that payment option as well.

Is my payment secure?

The entire checkout process is done in the working environment of PayPal or Stripe. Do you feel untrustworthy about egamephone because you are unfamiliar with it? It doesn’t matter, as long as you trust PayPal and Stripe.

Do you store my personal or payment information?

No. There is only a temporary capture of your information to process the order . We never store, resell or reuse your information. Please review our complete terms and conditions plus our privacy policy.

What is your refund policy?

Answer: You may return items within 10 days undamaged for a refund. Please see full details in our terms and conditions.

Who do I contact if I have any problems with my order?

Answer: It is rare that we have problems with orders. However, if you have any problems with your order, please contact egamephone right away so that we can address your issue as soon as possible. Please make sure to include the correct subject line in your email for the quickest resolution. We process hundreds of orders a day, so please also make sure to include your order number and the name of the part as well as the date you first made your order. Include a brief but detailed description of your issue so that we understand the issue fully.

What should I do if a part I receive is damaged?

Answer: It is extremely rare to receive a damaged part because we quality test all of our parts before shipping them out. However, if you believe a part you ordered was damaged before you tried to install it, keep it in it’s original box and wrapping and contact us so that we may assist you. Please remember that we are not responsible for any damage to a part that was caused by not following the proper steps to order (including verifying you’re ordering the right part) and replace the part in question.

Do I have to pay customs duties?

According to the feedback we have collected and the normal situation of various countries, not every country or region will impose taxes on small parcels and postal parcels. Each place will have a minimum tax amount. Many regions in European countries will impose taxes, and you can check the local official website for details. Please note that our prices and charges do not include any taxes. We cannot collect or pay taxes on your behalf. All taxes are paid by you according to your local laws and regulations.

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Our time zone is (GMT+8), so if you don’t get a response in time after sending your inquiry, please give us some understanding. We will contact you as soon as we see it.

13B Tai Koo Shing Rd Taikoo Shing
Hong Kong
+862084736761
+8618122141022
inquire@egamephone.com
You can also contact us through the instant communication tool on the web page.

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Wholesale Purchase

Usually, most of our products will have a tiered purchase price based on the quantity of products purchased. You can purchase in bulk as needed.

Of course, we will provide customized special services for wholesale purchase customers.

1. Our colleagues will work with you one-on-one to serve you throughout the process.
2. You only need to contact us and tell us the parts and requirements you need. Next, we will customize a purchase list for you and confirm the various goals and transportation methods with you.
3. Before and after the delivery is completed, we will continue to confirm with you, and we will follow up the entire transportation process.
4. Please make sure you have real purchasing needs, not just to get a quote.

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Good News: Share Good Feedback Videos And Get Up To 30% Of Your Fees Back.

If you will use our parts please give your friendly feedback and upload to youtube.
We will refund up to 30% of your order amount
Conditions that need to be met:

He needs positive and friendly feedback.
You need to make a video of your experience and upload it to YouTube
Mention the purchase link in the video description.
Please contact us after uploading and we will refund a proportion of your order amount based on the video’s performance.

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Postal transport
Usually, we use postal transport, you can check it on your local postal website.

Commercial express
Depending on the actual situation, we use FEDEX\UPS\DHL and other express delivery. We will standardize the specific commercial express when sending the tracking number.
Please note that after the commercial express company receives the package, it will immediately provide a transit number, which is used to query the content transportation track. After 24-48 hours, the final tracking number will be obtained.

In addition to querying on the postal official website, we usually use 17track to query.
https://www.17track.net/

Specified method or address
If you need us to send to a specified warehouse or address according to your needs, please be sure to tell us within 5 hours after placing the order. Or leave a message in the order notes.

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Welcome to egamephone.com. Please review the following terms and conditions (‘Terms of Use’) that govern your use and purchase of products / services (collectively, ‘Use’) of our Site. Your Use and Purchase of products and services on our Site constitutes your agreement to follow and be bound by these Terms of Use.

General

Please review the following terms and conditions (‘Terms of Use’) and our other policies that govern your visit to our Site and your use and purchase of products from our Site (collectively, ‘Use’). Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. The Terms “you” the “user” or “customer” are deemed to have read and agreed to the following Terms and Conditions. The Terms: “We”, “Us” refers egamephone, The owners of this website. If you do not agree to any of the following Terms and Conditions, you should not opt-in or purchase products or mail-in repairs services offered by egamephone. egamephone reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

Electronic Communication

When you use any egamephone product or service, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

If you create an account on egamephone.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may create/use a egamephone account only with involvement of a parent or guardian. egamephone reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the “Contents”) are egamephone’s intellectual property and protected by copyright, trademark trade dress and/or other intellectual property laws. The Contents are owned, controlled or licensed by egamephone . The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by egamephone. You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the site, or any related software.

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We find that the concept of free shipping is eroding consumer interests. Mature thinking, the freight will definitely be there. If it is not shown in the shipping cost, it must be shown in the product pricing. Especially when buying more than one quantity, this cost will double. Therefore, we clearly mark the shipping costs. But there are no restrictions on weight and quantity. That is to say, no matter you buy two or three, the shipping cost only needs one. This is the concept of egamephone in the true sense of putting a store near your home.

Tracking number query method:
We usually use postal channels, including e packet and standard post. You can check on your local post official website or 17track.

Commercial express use DHL, UPS\FedEx. You can inquire on the official website.

Under normal circumstances, we will carry global transportation through epacket, DHL, UPS, etc. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 35 business days. Please consider any holidays that might impact delivery times.

At egamephone, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable , all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and / or text message, To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at inquire @ egamephone.com if you believe you have provided an incorrect shipping address.

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You need to make sure that the purchased parts can be returned before installation. Once used and installed, no returns will be accepted except for quality issues。Make sure to inspect your parts carefully upon receipt. Please make sure you test the part by connecting it to your device before you make any installation attempt. Absolutely no refunds will be issued after 30 days of the original receipt date. Egamephone wants you to be happy with your purchase and is pleased to provide you with a Lifetime Warranty (for defectives) on all our repair parts (excluding consumables), provided there is no physical damage. (examples of physical damage include but are not limited to: scratches, damaged LCD, torn flex cables, super glue, adhesives etc.) A refund to the original form of payment for the current cost of the part(s) can be done if the item is within 30 days from the original receipt date. If the defective item being returned is outside of 30 days, only an exchange or store credit (gift card) will be issued at the current cost of the item.

All parts returned to Egamephone for a refund will be subject to a 15% restocking fee. (NO EXCEPTIONS). You must contact Repairs Universe, by completing the Contact Us form or via email, to obtain a return authorization (RMA). A Return Authorization number does not imply that credit or an exchange will be issued. It is only an authorization to return a part to us for evaluation. Any part returned to Egamephone with out the proper authorization or paperwork will either incur a restocking fee of 25%. We reserve the right to reject any return based on its condition or non-compliance with our return policy. Egamephone is not responsible for parts returned without an authorization form. Any part returned to Egamephone without the proper authorization and paperwork included will either incur an additional restocking fee or be returned to the sender at their own cost. All return requests are handled on a case-by-case basis. All shipping charges are non-refundable and we do not offer any return, refund, or exchange on the repair tools and screen protectors that we sell.

ALL shipping costs are non-refundable and we do not offer any return, refund, or exchange on the repair tools/adhesives that we sell.

Return Shipping Cost and Insurance

Shipping and insurance costs associated with returns are firmly the responsibility of the sender. Any packages sent back to Egamephone via Undeliverable/Return to Sender method will be charged depending on the final cost incurred. As the return shipper you are responsible for making sure that the return package arrives to us safely and without damage. Egamephone does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while Egamephone will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.

Order Cancellations

If you have placed an order and need to cancel it for any reason please contact us immediately by phone and email. Once an order is in shipped status it cannot be canceled. All cancellations will incur a 10% or $2.50, whichever is greater, cancellation fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.

Risk of Loss

All parts purchased from Egamephone are made pursuant to a shipment contract. This means that the risk of loss and title for such parts pass to you upon our delivery to the courier.

Warranties

Egamephone provides a 30 day limited exchange warranty on all parts it sells. Egamephone does not control the use of the parts it sells; therefore, there are no express warranties other then as stated for any particular part. We disclaim any implied warranties of merchantability or of fitness for any particular purpose. Since Egamephone cannot control the manner in which the parts it sells are used after their sale, we are not responsible for any consequential or incidental damages. The warranty provided does not apply to a part if damaged in any way by improper use, abuse, neglect, careless handling, or improper installation. The warranty is at Egamephone’s sole discretion and only applies to exchanges for the same part. Part must be returned for the warranty to be applied. The warranty only applies to parts that the warranty sticker has not been removed.

Regarding returns and exchanges due to taxes and fees

Each country and region has its own tax policy. You can learn about your country’s tax policy before placing an order. If necessary, we can cooperate with your declaration needs.
Please note that our prices do not include any taxes and we are not engaged in the collection and repayment of taxes. We will not refund shipping costs for any dispute due to local taxes.

Part Descriptions

egamephone attempts to be as accurate as possible and continually reviews egamephone.com for any mistakes or misrepresentations. However, egamephone does not warrant that all product descriptions or other content is error-free. If a part offered by egamephone is not as described, your sole remedy is to return it in unused condition.

Disclaimer, Limitation of Liability and Indemnity
Trademark Disclaimer

egamephone.com sources high quality repair and replacement parts for certain game console products including, but not limited to, PlayStation, Microsoft, nintendo, (“Products”). The parts that egamephone.com sources are tested for functionality, quality and compatibility with the Products, but parts are not always original Products or parts. egamephone.com may sell many variations of quality grades of parts including, but not limited to: Generic, OEM, semi-OEM, refurbished, aftermarket, and others that are in new, like new, or used condition

All Products and company names are trademarks of their respective holders and egamephone.com is a third-party provider of parts and is not affiliated with the Products. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers

Your acceptance of these terms

By using this Website, you are signifying understanding of this trademark disclaimer. If you do not agree or understand this trademark disclaimer, our privacy policy, or our terms & conditions, please do not use our Website. If you continue to use the Website following the posting of changes to this policy it will be deemed your acceptance of those changes.

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This Privacy Policy governs the manner in which egamephone collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.egamephone.com website (“Site”). This privacy policy applies to the Site and all products and services offered by egamephone.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

egamephone collects and uses Users personal information for the following purposes:

• To process transactions
  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
  The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
  How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

egamephone has thediscretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your cceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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