We believe in making it as easy as possible for our customers to find the information they need regarding a repair part or an existing order.
That’s why we strongly recommend that you search and browse our FAQs section to find the answer to your question more effectively. This way, you can get the answers you need right away, rather than sending an email and waiting for a reply. Because our business is growing so fast, we receive many emails, so we want to do whatever we can to facilitate our customers’ questions before and after ordering.
Shipping FAQs
How soon is my order shipped after I place my order?
We usually send the package within 24 hours. Please allow 24 – 48 hours for your tracking information to be updated. You can read our complete terms and conditions plus our privacy policy. If there are holidays or force majeure, the delivery will be postponed.
Will I get tracking details when my order ships?
Yes, you will be emailed tracking details once your item has been shipped to the email address you provided when you placed your order. In rare cases, if an order shipment email with your tracking number does not arrive in your email box, first make sure to check your Spam folder, to make sure it didn’t go there instead. If you are still unable to find your tracking email, please wait up to 12 hours. If you still haven’t received the tracking number by that time, you may contact egamephone and we’ll straighten it out right away. When contacting us, please make sure to include your order number These details will allow us to help you more quickly.
Do you ship internationally?
Yes we ship orders to many countries around the world including, Canada, Europe, Asia, South America and Australia.
Can my order be sent to my PO Box?
Yes, we ship to PO boxes all the time. Just make sure to include the PO box in your shipping information, which may or may not be the same as your billing address. Also, if there is a four or more digit extension for the zip code, please include that as well; most times it actually speeds up shipping.
Do you ship to a APO/FPO address?
Yes, we ship orders every day to military personnel posted in various locations around the world. If you’re ordering from a APO or FPO address, please make sure to include the complete address and your (or the recipient’s) full name and any other identifying information to make sure the order gets to its destination fast and unimpeded.
What if I provided an incorrect shipping address?
Please make sure to provide the correct shipping address for your order, or if you are sending it to someone else, please make sure you get that person’s correct and full shipping address. If an item gets returned to us due to an incorrect shipping address, it is possible that extra shipping charges may apply in order for us to resend the package and if the issue was not a mistake on our part. You also want to check your tracking email to double-check for yourself that the shipping address is correct and up to date.
Payment FAQs
This section offers answers to common questions asked by customers regarding payments. We encourage our customers to review FAQs before contacting egamephone so that we can provide the fastest and most efficient 100% customer satisfaction, because customers are our business.
Can I pay with a credit card?
Yes. We accept Visa, MasterCard, American Express . You will be able to choose which you which to use just like you would on any other online store. For customers worldwide who prefer to use PayPal, we have that payment option as well.
Is my payment secure?
The entire checkout process is done in the working environment of PayPal or Stripe. Do you feel untrustworthy about egamephone because you are unfamiliar with it? It doesn’t matter, as long as you trust PayPal and Stripe.
Do you store my personal or payment information?
No. There is only a temporary capture of your information to process the order . We never store, resell or reuse your information. Please review our complete terms and conditions plus our privacy policy.
What is your refund policy?
Answer: You may return items within 10 days undamaged for a refund. Please see full details in our terms and conditions.
Who do I contact if I have any problems with my order?
Answer: It is rare that we have problems with orders. However, if you have any problems with your order, please contact egamephone right away so that we can address your issue as soon as possible. Please make sure to include the correct subject line in your email for the quickest resolution. We process hundreds of orders a day, so please also make sure to include your order number and the name of the part as well as the date you first made your order. Include a brief but detailed description of your issue so that we understand the issue fully.
What should I do if a part I receive is damaged?
Answer: It is extremely rare to receive a damaged part because we quality test all of our parts before shipping them out. However, if you believe a part you ordered was damaged before you tried to install it, keep it in it’s original box and wrapping and contact us so that we may assist you. Please remember that we are not responsible for any damage to a part that was caused by not following the proper steps to order (including verifying you’re ordering the right part) and replace the part in question.
Do I have to pay customs duties?
According to the feedback we have collected and the normal situation of various countries, not every country or region will impose taxes on small parcels and postal parcels. Each place will have a minimum tax amount. Many regions in European countries will impose taxes, and you can check the local official website for details. Please note that our prices and charges do not include any taxes. We cannot collect or pay taxes on your behalf. All taxes are paid by you according to your local laws and regulations.